07480 487846 is answered at every hour, whether water is coming through a ceiling right now or you want a boiler service pencilled in for next month. Honest Plumber Twickenham works from 45A Wellesley Rd, Twickenham TW2 5RX, and covers Twickenham, Strawberry Hill, Fulwell and Hampton Hill.
What the First Call Sounds Like
Expect a conversation, not a menu of options. We ask what you can see, whether water is still escaping, which road you are on, and for a boiler the make and any error code on the display. Then we go looking for a free, independently owned partner company nearby, and we ring you back with its name.
Water Coming Through the Ceiling
Find the main stopcock, usually under the kitchen sink or by the front door, and turn it off. Switch off the immersion heater and boiler, run the cold taps to empty the pipes, and lift anything electrical clear. In a converted flat, a knock on the neighbour below is worth the trouble, because the water may already be in their ceiling. See emergency plumbing.
A Boiler That Has Gone Quiet
Look at the pressure gauge, which should read roughly 1 to 1.5 bar cold, and confirm the thermostat is asking for heat. One reset is fair, a second is not. In hard-water Twickenham, a scaled heat exchanger is a frequent culprit behind lockouts. See emergency boiler repair.
The Smell of Gas
Get everyone out, open doors and windows, touch no switches or flames, and ring 0800 111 999 before anything else. We take the repair call once the supply has been made safe.
Quote First, Then the Spanner
The partner company works out the fault, writes down its price, and only then starts. It invoices you itself and takes payment itself. We touch no money. A text with its name reaches you before it does, and if the job goes sideways afterwards, ring us and we chase it. The whole route is mapped on how we work.
Getting a Van Onto Your Street
Twickenham's controlled parking zones run to different hours street by street, and the signs govern. On rugby match days the side roads off Whitton Road fill early. If you have a permit bay or a suspended space, say so on the call, and the partner company can plan around it.
Tell Us What Is Shared
If your pipe serves more than one flat, mention it. We will say whether the freeholder may need to hear about it before work begins.
The Ground We Cover
- Twickenham and the Green (TW1, TW2): terraces, flats and the stadium side roads off Whitton Road
- Strawberry Hill (TW1, TW2): late-Victorian red-brick houses and conservation-area roads. See Strawberry Hill
- Fulwell (TW2, TW11, TW12): 1930s Wates semis around Staines Road. See Fulwell
- Hampton Hill (TW12, TW11): Italianate villas, cottages and flats over the High Street shops. See Hampton Hill
Just outside that patch? Say so on the call and we will tell you straight what we can arrange.
Ring Sooner Rather Than Later
Drips become stains, and stains become a ceiling to replace. Go back to the home page, browse every service, read about us, or ring 07480 487846.
Questions, Answered Plainly
What is the quickest way to reach you in an emergency?
Phone 07480 487846, which a person answers at every hour of every day. Speaking beats typing because we can ask follow-up questions while we start hunting for a free partner company. If you cannot talk, fill in the form lower down with your address and a line about the fault, and we will call you back as soon as we can.
What will you ask me when I call?
Our questions are simple: what has happened, which road you are on, whether water is still running or gas can be smelt, and for a boiler the make, model and any code on the display. It takes a few minutes. After that we search for the partner company that can reach you soonest, call you back with its name and text you its details before it sets off.
What should I do while I wait?
For a leak, shut the main stopcock, switch off the immersion heater and boiler, open the cold taps and keep electrics clear of the water. For a gas smell, leave the property and ring 0800 111 999 before calling us. For a boiler lockout, check the pressure gauge and thermostat, but do not open the casing. We talk you through it on the phone.
Do you take calls on bank holidays and match days?
Yes. The line is answered at all hours, bank holidays and rugby international weekends included, when the roads around the stadium are at their slowest. Out-of-hours work costs more than weekday work in London, with published guides putting a bank holiday emergency call-out at roughly £180 to £280. The partner company states its price in writing before starting, so you agree it in advance.
Where are you based and which areas do you cover?
We work from 45A Wellesley Rd, Twickenham TW2 5RX, and cover Twickenham, Strawberry Hill, Fulwell, Hampton Hill, Twickenham Green and Heathfield across TW1, TW2, TW11 and TW12. Those places sit within a couple of miles of each other, so a nearby partner company is usually available. If you are outside that patch, tell us and we will say honestly what we can do.
Can I book a boiler service instead of an emergency?
Yes, through the same number, and a planned booking is usually calmer for everyone than a lockout in January. Published London prices for an annual boiler service run from roughly £90 to £150, and the partner company confirms its own figure in writing before the visit. We will tell you honestly what is available and when. See boiler servicing for what a visit covers.
Who will I be dealing with after I ring?
On the phone you deal with us; on the day, with the partner company. That partner is an independent local business which quotes, works, invoices and collects payment itself. Money never passes through us. Its name reaches you by text before it arrives, and should anything go wrong afterwards, ring us and we will chase it.
Will you give me a price over the phone?
We do not promise prices or arrival times on the phone, because both depend on the partner company and what it finds. What we can do is point to published London ranges as a rough guide, such as £150 to £250 for a boiler breakdown needing no parts, and make sure the partner gives a written quote before starting. You agree the price first.
What if I smell gas?
Leave the building, leaving doors and windows open and switches and flames alone. The National Gas Emergency line, 0800 111 999, is free and staffed at every hour, and it is the first call to make. When the supply has been made safe, ring us on 07480 487846 to arrange the repair. A carbon monoxide alarm to BS EN 50291 is worth fitting too.
How do I complain if something goes wrong?
Begin with the partner company that did the work, as it is best placed to fix it. If that stalls, ring 07480 487846 and we will help press the matter. Outcomes cannot be guaranteed, though you will not be pushing alone, and your statutory rights stay as they are. The terms page covers the detail.
